Skip to main content
M
Mullenjmm
Participant
September 16, 2013
Question

Adobe Connect Meeting Add-in

  • September 16, 2013
  • 1 reply
  • 717 views

Hello All,

We’re experiencing an odd issue with Adobe Connect in our environment. The add-in presents a blank white screen when attempting to load meetings for a majority of our users. After significant troubleshooting I’ve tracked down the cause to Active Directory username length, with users who have eight characters or less in their username not functioning and those with nine characters or more having no issues whatsoever. Has anyone else encountered a similar issue?

    This topic has been closed for replies.

    1 reply

    Nikhil Sharma
    Adobe Employee
    Nikhil Sharma
    Adobe Employee
    September 21, 2013

    Hi Mullenjmm,

    Does it also shows the string "Loading Adobe Connect"

    Also is after refreshing the meeting login request again does it loads the meeting or still persistent with the behaviour.

    BTW its working for me when providing 4 characters long name in login.

    Thanks

    Nikhil

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices