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T
tobasama
Participant
March 16, 2010
Question

Adobe connect not loading

  • March 16, 2010
  • 1 reply
  • 24512 views

Hi.

I'm a student and have been running adobe connect since september last year without any problems.

Then yesterday I suddenly couldnt enter any rooms anymore.

When clicking the link to my classroom, the popup window opens as usual but it stops there. As a small white frame.

Right clicking in it gives the message "movie not loaded..."

I've tried both FF and IE. upgraded flash without any effect. Reboot didn't fix it either.

I have not installed any new graphics drivers since this probem occured.

One of my class mates also got this problem just yesterday. We had a meeting last friday and then it was working 100%.

Any ideas?

This topic has been closed for replies.

1 reply

C
connectflusher
Participant
March 16, 2010

I have the same problem. The small window apears, then becomes empty inside and nothing happens.

After long searching and reading possible solutions I have narrowed it to the Connect addin. If I uninstall the addin, I manage to get in a meeting. Reinstall the addin, again cant. Tried on other computers (3 of them), and it works fine. Another point to add is that I installed Flash player 10.0.45.2 last week and since then I couldnt connect. I managed to restore (via system restore) to version 10.0.42.34 and still no luck. There seems to be a problem to make the addin connect to adobe servers (I know that because I used a software to see currect connections and compared all my computers to the problematic one). All my working computers have the same version of connect addin 9.3 r110.

I dont have port 1935 blocked, there seems to be a problem for the addin to connect to that port.

I will continue trying, and hopefully somebody can assist with the issue.

My operationing system:

Windows 7 Ultimate x64

Thanks in advance

T
tobasamaAuthor
Participant
March 16, 2010

Thanks, that solved it. Though I prefer running it with the plugin.

I too have Win 7 64-bit.

C
connectflusher
Participant
March 16, 2010

I am happy to help but I still have the problem of not connect when addin installed. I need the addin very much.

Still waiting for help.

Update:

Tried now at home with Windows 7 Ultimate 32 bit. A computer that havn't seen Connect pro in it's life. Fresh install of the addin on an already installed flash player 10.0.45.2. More and more I start to think it is related to the flash player version

Update 2:

After digging very deep into what exactly is going on when the addin is initializing, using a process viewer and the Windows Firewall activity log, I saw that when the addin tries to connect to Adobe, it automatically requests port 443 (SSL Connection). I have a hosted account and the option "Require SSL connection" is disabled. Nevertheless, automatically when connecting to my admin page, it switches the connection to SSL (instead of http://.... it has https://....). It doesn't even try to run a 1935 port connection and then SSL. Goes directly to SSL.

The solution was of course to remove the "s" from https and it worked. 2 days of searching came up to this one letter. Today I am going to call support and report this thing.

Why does it block SSL connection on my PC, I have no idea. It worked perfectly last week.
I have not installed anything new on my PC, besides updating to the newer flash player on Friday.

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