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A
Anonymous
December 30, 2010
Question

Adobe Connect Plug-in failure: either video och shared screens / documents

  • December 30, 2010
  • 1 reply
  • 1671 views

Hi

I'm Sven-Erik Tiberg imeet admin at Lulea Univ. of Technology.
We have 7 studios for confernaces and distance education all running Adobe Connect and other conferance systems.

Each studio has a dedicated computer running Adobe Connect where video and sound are routed trugh a programable Mutlimedia switch.

That's the big picture.

Connect are running perfect in 6 studios but we got challanges in the high end studio where all videos streams are in HDSI format 1250 - 750 / 24 bit.

We can either broadcast connect-video by uninstalling the Adobe Connect add-on OR share whiteboard / computer screens / documents by installing the add-in.

Have tried with vers. 9 add-in w/o any improvements.

We have made some test applications using flash to display the video and as you guess the video are displayed with great satisfaction.

Are there any add-in out there / in test that can help us.

PS. all 7 studios are booked appr. 70% of day and evening time so we are in a bit of hurry getting also this studio running in full production.

 

Greetings.

Sven-Erik Tiberg

    This topic has been closed for replies.

    1 reply

    P
    Peter Torlind
    Participant
    December 30, 2010

    Some clarifications,the capture card we uses are Datapath VisionRGB E1 and E2 using DVI capture.

    http://www.datapath.co.uk/visionrgbE1.html

    The source is from a Tandberg Camera using 1280x720P@ 50 Hz.

    The video is routed trough a HDSDI router trough a HDSDI to HDMI converter (AJA Hi5 3G).

    http://www.aja.com/products/converters/converters-hd-hi53g.php

    The capture card supports direct show capture and works well on other video tools; Windows Movie Maker, Skype, etc. and also with Flash based capture tools such as Tokbox and normal Flash video capture (Tested using Actionscript 3)

    Camera = Camera.getCamera()

    Video = new Video()

    So so long everything is fine, but in Adobe Connect we have some problems!

    It captures video in Adobe Connect when the plugin is not installed, but when the plugin is installed, just an icon and the plugin tells that video is broadcasted, but no video is shown or broadcasted to other Connect users!

    When we uninstall the Add-in the video works as it should again, but without the plugin no screen sharing and we want both!

    What is the difference with the video capture using the normal Connect program and the Connect Add-in.

    Tested with both the latest 7 Add-in as well as the Adobe Connect 8 add-ins

    Any one seen this problem before?

    Seems like this has been an issue before:

    http://forums.adobe.com/message/2548275#2548275

    Peter Törlind

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