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Fabiana GO Buysoft
Fabiana GO Buysoft
Participant
May 3, 2021
Question

Adobe Connect Proxy setup

  • May 3, 2021
  • 1 reply
  • 183 views

I had a problem with Adobe Connect Meeting Addin since the last update, I hope someone can help me

Adobe Connect Meeting Rooms Stuck On Loading Screen, when loading while Adobe Connect Addin… they have a proxy / firewall, and the problem doesn’t happen on my connection, which doesn’t use a proxy / firewall, so we believe the problem is related to some firewall blocking.

Unofficially we found this range of Ips: https://www.proxydocker.com/en/iplookup/192.243.240.0 (However, it would be complicated to configure this range for each of the instructor's computers)

Maybe, we can Setup Adobe Connect Plugin for bypass proxy and enter directly over the network..

I researched about these two possibilities (official documentation from Adobe about IP range used by Adobe Connect Meeting or Adobe Connect Meeting proxy bypass) without success.

Anybody?

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    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    May 3, 2021

    All that sounds consistent with the challenges of the SaaS model. The IPs are fairly dynamic in a multi-tennant environment, so you'd need to whitelist the IPs of the entire data center and set up split tunneling (proxy bypass) for the RTMPS protocol over port 443 from those servers. 

     

    Browsers and the Connect Desktop App should honor network proxy settings. 

     

    Having a privately hosted server cluster with static IPs would help simplify this, but comes at an increased cost. 

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