Adobe Connect Recording Will Not Open/Play

Forum|Forum|7 years ago
November 21, 2018
1 reply
305 views

I have a recording from a meeting conducted in 2016 that will no longer open/play. It just says "connecting" but it never opens. I also get the pop up below.

I receive this same pop up on some of my other recording links but they open/play. Any advice?

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Thomas Gunter-Kremers

Participating Frequently

There is a chance that the file is corrupted. If you contact Adobe Support and open a case, they have techs that can examine the file to see if it can be fixed. Since that is the only recording not working I would start with them:

Adobe Connect Support

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