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michelley91274515
Participant
Nov 21, 2018 1:36 PM UTC
Question

Adobe Connect Recording Will Not Open/Play

I have a recording from a meeting conducted in 2016 that will no longer open/play.  It just says "connecting" but it never opens.  I also get the pop up below.

I receive this same pop up on some of my other recording links but they open/play.  Any advice?

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    1 reply

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    Nov 21, 2018 3:04 PM UTC

    There is a chance that the file is corrupted.  If you contact Adobe Support and open a case, they have techs that can examine the file to see if it can be fixed.  Since that is the only recording not working I would start with them:

    Adobe Connect Support

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