Adobe Connect Recordings Frozen

Question

I have been using Adobe Connect for 6 months now without any problem. I'm guessing that with the update, some things are a little different. In any case, I don't have any issues with the meetings themselves--it is the recordings that are freezing and nonfunctional.

The first 30 minutes of the recording are normal, but then the video and audio go silent. Is there any way to fix this and salvage the recordings?

Anonymous · Answer

I've had this issue before and had to contact Adobe support to fix this. Because sometimes this takes a while to fix, you might want to ScreenFlow or use some other screen recording software to as a backup; that's what we have done. Good luck!

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