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Anonymous
September 20, 2012
Question

Adobe Connect server having difficulty handling multiple streams?

  • September 20, 2012
  • 1 reply
  • 598 views

Hello,

We have some users that are having problems playing Adobe Presenter files that they have uploaded Connect (we run 7.5). The customers (teachers) say they use the files for online courses and get reports from students that sometimes the modules go into buffering and never get out of it. Is this a capacity issue? If yes, what are the options for how to deal with it? Thank you.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 25, 2012

    The server shouldn't have issues with streaming multiple Presenter courses. Each server is designed to handle upto 500 concurrent connections, so if you have more than 500 students trying to access the presentation at the same time, you will likely see issues. If that is not the case, then you may have a firewall issue or something else causing the issue. Do you have any Anti-virus runing on the Server? Have you looked at the Logs to see if there is any insight there as to what happened?

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