Participant

Question

Adobe Connect Session only works after 5:00 pm

Forum|Forum|12 years ago
July 15, 2013
2 replies
892 views

I have a bizzare situation where my adobe connect session only works after 5:00 pm. I have two other users who tried this and the session just hangs and then there is an error . But when both of us try after 5:00 it works fine. We are using IE 8.0. Also this will work fine in firefox at any time of the day. We have to roll this out to 2,000 users and need to get this working during the day.

Thanks

Aurangzeb Nisar

This topic has been closed for replies.

Adobe Employee

Is it possible that some ports/protocols are allowed/disallowed on the firewall during different times?

Adobe Employee

Hi Aurangzeb,

are you using seminars?

also it would give a good idea if you could attach the screen shot or provide what error users were seeing.

Participant

So there is a troubleshooting error that occurse.

Then I go through the adobe connect test results and it fails at adobe connection test.

So here is more details:

Now I can get it to work when I use the content outside the Saba LMS that I am using.

But when I use it through the LMS then I get an connect error.

"Adobe connect connection test" Unable to connect . This only happens through IE 8.0

When using firefox through Saba LMS it works fine.

Participant

could it be that the content is being blocked via IE but not firefox?

Thanks