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J
JasmineHughes
Participant
June 4, 2020
Question

Adobe Connect sound quality different in web browser and app

  • June 4, 2020
  • 1 reply
  • 929 views

Hi, 

We're currently hosting multiple meetings. 

When using the adobe connect app, as both a host, presenter and participant the sound quality of the speakers is perfect. 

However for participants that are accessing the meeting using the web browser, the sound is very juddery. You can still hear everything being said but there is a lot of excess noise. 

I've already tried the fix listed on this solution https://community.adobe.com/t5/connect/adobe-connect-meeting-voice-distortion/td-p/7778404?page=1&fbclid=iwar2az6xbls4nl6dgnjv0d6qffvcdf5gpyvncvikzb2pormvhqr_3zhdnmne and there was no difference in sound. 

Any quick help would be much appreciated! 

Thanks

    This topic has been closed for replies.

    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    June 4, 2020

    The HTML client has some known issues with audio clarity. It should improve with the next release of Connect. 

    J
    JasmineHughesAuthor
    Participant
    June 5, 2020

    Thanks, do you know when this will be? Or if there is any way to improve the quality as currently stands?

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