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Participating Frequently
Dec 28, 2021 5:00 AM UTC
Question

Adobe connect standalone installer "Download Failed" error(Windows 11)

Windows 11 build  22000.376 version 21H2

Re downloaded it again, no effect..

Windows 11 isn't upgraded from 10, It's clean install..

When I click email error log, log contains the following lines:

Connect App Setup

OS Version : 6.2 (9200) (0.0)
Total Memory : 8160952 KB
Core Count : 8 :: Arch : 0
Could not unzip payload

Screenshot is attached.

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7 replies

AlirezaRAuthor
Participating Frequently
Jul 17, 2022 8:10 AM UTC

after months of using web version of Adobe Connect(due the facto that I couldn't get Adobe Connect Client to work), Im back at square one yet again

When I search for the issue my own post shows up..

So, I've comeback to confirm that none of the replies to this post, has worked for me as a solution...

 

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Jorma_at_Knox
Legend
Feb 7, 2022 10:31 PM UTC

Have you tried downloading the executable file rather than the tool for downloading the desktop app?

 

You can find it here, https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html, but the direct link to the instaler file is https://www.adobe.com/go/Connect11AppStandalone 

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AlirezaRAuthor
Participating Frequently
Jul 17, 2022 8:20 AM UTC

Dear sir , Read the title please.."Standalone", meaning the setup file not the installer.. and I exactly mean what I say, for the reference have a look at the attached screenshot:

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Participant
Jan 31, 2022 1:47 PM UTC

Did you disabled Windows Zip and Cab compressed folders?

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AlirezaRAuthor
Participating Frequently
Dec 29, 2021 2:24 PM UTC

Guys, How can I report this to Adobe directly? Is it possible someone can confirm if they had such issue on windows 11 or similar case?

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AlirezaRAuthor
Participating Frequently
Dec 29, 2021 2:13 PM UTC

update:

appearently the log is going by this system:

https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions

nt 6.2 9200 refers to windows 8.1 , which is weird and only cases that I saw such thing is where the package payload cannot properly detect windows major revisions or cpu arch, it mostly happens with older softwares where a specific version of windows implicitly unsupported( for example a lot of softwares made for up to Windows XP, don't work on windows 10 properly and some don't work at all)

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AlirezaRAuthor
Participating Frequently
Dec 28, 2021 5:02 AM UTC

Ive done the following too, still no effect:

https://community.adobe.com/t5/connect-discussions/unable-to-install-adobe-connect-app-on-laptop/td-p/12058746

Only open in browser works for now

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