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nshaw7
Participant
Jun 10, 2015 1:13 AM UTC
Question

Adobe Connect Stuck at Connecting Screen

Adobe Connect is stuck connecting on the connecting screen shown in the following picture. I am running OS X Yosemite version 10.10.3 and have tried Safari, Chrome and Firefox with no success. I've cleared my cookies as well.

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3 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Jun 10, 2015 3:52 PM UTC

Your screen shot is of Adobe Connect 6 or 7. That is a pretty old version of Connect, so there may some compatability with the current version of OSX. Are you trying to launch the room in the add-in or just the browser?

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nshaw7Author
Participant
Jun 10, 2015 11:00 PM UTC

I am trying to launch the room in the browser.  I've ran the diagnostic test and have reinstalled and tried deleting the add in to no avail.

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Jorma_at_Knox
Jorma_at_Knox
Legend
Jun 11, 2015 3:13 PM UTC

Historically, the hang at the Connecting screen is an indication of port 1935 being blocked. You may look at checking into that with your firewall or router.

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