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tufikc12551576
Participant
January 10, 2019
Question

Adobe Connect / SyncConnector.caughtUp doesn't trigger when Windows Defender is ON

  • January 10, 2019
  • 1 reply
  • 2128 views

Hi Adobe, Our clients have experimented big problems with our PODS in Adobe Connect App, I found an Adobe Connect issue related with SyncConnector and we need to see the possibility if you can check/fix this issue into SyncConnector.swc

Problem description.

When Windows Defender is ON and we load a completely new POD, SyncConnector.caughtUp never trigger, so we never receive the starting point to start the POD run.

Is possible that the problem is located inside the library SyncConnector.swc and need to be updated.

Is possible that the problem starts to happen after the last Windows update.

Is possible that the problem starts to happen after the last Adobe Connect update.

I have some files to share with you...

 

    This topic has been closed for replies.

    1 reply

    Tom Gunter-Kremers Clarix
    Participating Frequently
    January 10, 2019

    I believe this is beyond the capabilities for people monitoring this forum and is really more appropriate for the support team.  Can you create a support ticket through the support portal?