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sheilas20029400
sheilas20029400
Participating Frequently
April 20, 2020
Question

Adobe Connect Training Status

  • April 20, 2020
  • 1 reply
  • 281 views

We recently upgraded to Adobe Connect 10.6.1 and have noticed that the user's status does not update after they complete a course. The transcript shows status as in progress and sometimes the score is overwritten causing the student to retake the course not saving their scores.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 20, 2020

    I would contact Connect Support and have them verify that there isn't an issue with the account after the upgrade. https://helpx.adobe.com/adobe-connect/connect-support.html

    sheilas20029400
    sheilas20029400Author
    Participating Frequently
    April 20, 2020

    Thanks for the response. I've spoken via telephone, webinar and e-mail to Adobe Connect Support. I also sent a video. I'm waiting for a response. Maybe they are troubleshooting the issue.

    Take care

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