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Participant
April 5, 2021
Question

Adobe Connect (Webinar) and Webcam Logitech C920 Pro

  • April 5, 2021
  • 1 reply
  • 488 views

Hello,

I use my webcam "Logitech C920 Pro HD" with Adobe Connect (webinar).

I set the view (zoom and crop) in Logitech Capture. Unfortunately, in the Adobe Connect Webinar video, these settings are not applied.

I also tried with the older software "Logitech Camera Settings". Here are the changes in crop and zoom not displayed.

In Adobe Connect Webinar itself there are no settings.

What can I do to set the crop and zoom in Adobe Connect itself?

I would appreciate some help. Thanks a lot in advance.

 

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    1 reply

    A
    AC_Ed
    Participant
    June 2, 2021

    Hello,

    I was Googleing an issue with this same camera and came across your post. I had found some documentation from a previous release that Adobe Connect doesn't work well with third-party camera apps. I've had to instruct multiple instructors in our organization to make sure the software is not loaded when using Adobe Connect. Our issue was freezing or just not loading. 

     

    One of my instructors was using a previous version of Logitech software and Adobe Connect would disconnect him whenever he would load his webcam while the Logitech Software was running. This started about two weeks ago. Today we downloaded the most recent version of  Logitec Software. We were still having an issue. Our issue was resolved by setting the Adobe Connect video settings to 4:3 (still not sure why this made a difference). But we were still unable to utilize any of the zooming aspects of the Logitec software. The new thing I saw today was once Adobe Connect was utilizing the webcam, the Logitech Software would recognize this and not allow us to access the camera to zoom. 

     

    I realize this won't solve your issue. I hope that maybe my issue and resolution may shed light on a new idea on how to solve your issue.

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