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Christian5CFE
Participant
Sep 17, 2020 5:37 PM UTC
Question

Adobe Connect won't detect Camera on Mac- External or internal

Hey folks, 

The desktop Adobe Connect app has stopped detecting my camera, I have an external webcam and the built-in mac camera and it won't detect either. It was working up until a week ago, and both cameras work fine with the browser version and on the same device boot camped in Windows, but not on the macOS. It's an extremely frustrating issue as I use Adobe Connect near-daily for work. Has anyone run into a similar issue?

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    3 replies

    Anonymous
    Oct 1, 2020 12:05 AM UTC

    I'm having a similar issue myself, Connect will not detect the camera. I am using the Big Sur public beta (9) and I'm aware that it's not officially supported yet.

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    liiontommy
    Participant
    Nov 14, 2020 3:39 PM UTC

    I'm also non Big Sur and having similar issues. One work around I'm currently using is joining the meeting twice i.e. via the browser to get my camera connected and then again using the app to actually attend the meeting and see everyone else's cameras live. It's an inconvenience but it works for now.

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