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A
ade_m
Participant
February 22, 2011
Question

Adobe emails blocked

  • February 22, 2011
  • 1 reply
  • 1611 views

Hi All,

I'm just trying out Adobe.  One issue I have, is that emails from Adobe Connect get dropped by our anti-spam system.  IT does this because Adobe Connect sends emails, proclaiming to be the owner of our Domain, which its not.  So therefore the anti-spam correctly drops the emails.

My solutions are as follows:

- Have Adobe connect behave properly, and not send emails on-behalf of my domain, which its not. Instead have it send emails from some robot-id@adobe.com address.

- Whitelist the Adobe server

     + This might help me in my LAN here, but I bet it won't help anyone who uses our SPF record...

     + IPs change over time, and what range would I whitelist ?

Anyone else come across this and have another solution ?

    This topic has been closed for replies.

    1 reply

    K
    Kay_P_
    Participating Frequently
    February 23, 2011

    Hi,

    easiest is to contact Adobe Support.

    They can request a change to your account so it would send emails with this format:

    From: admin@acrobat.com on behalf of <someone>

    This should fix the issue for you. The emails are sent by the adobe mail servers and have an adobe sender (admin@arcobat.com).

    The other way would be to allow relay of messages sent by the adobe mail server.

    I'd go with the first option as it requires no change on your end.

    Kay

    T
    toddmonster
    Participant
    June 13, 2011

    I called support and was told there is no such feature. Can someone tell me who exackly to call and how to reference it. Part of the issue in dealing with Adobe Support is the language barrier. They are supposedly going to send me a list of IP Addresses to add to our whitelists.

    A
    Anonymous
    June 16, 2011

    You can indeed call Adobe Support and advise them of the anti-spam issue. Either request a complete list of IP addresses of the Adobe Connect servers and add those to your anti-spam server/service white list or you can indeed ask Adobe Support for the Hosted customers to change the addressing so it will say on behalf of. If Support advises otherwise, then ask for the support issue to be escalated to Tier two or to a supervisor on duty. This is common and you should be able to handle the issue either way.

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