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Participant
Mar 5, 2008 6:04 PM UTC
Question

adobe printing problem

Hello all!!

I'm having problems printing from adobe 8.12. It says while I have a PDF file opened that "unable to start print job. Is printer available" message. I can print from word and excel but not from adobe reader 8.0? why not? any suggestions would be helpful, thanks in advance.

Joe
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    29 replies

    Jun 1, 2008 2:54 PM UTC
    I could not get a cleanup utility to work.

    So instead I found this free acrobat reader program and made it my default. Works fine. It's open source.

    http://blog.kowalczyk.info/software/sumatrapdf/

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    May 27, 2008 8:24 AM UTC
    Before you can troubleshoot the problem, you need to determine its cause.

    You said that I can print from word and excel but not from adobe reader 8.0 If that file prints correctly, the problem isn't system-wide--it's specific to the Acrobat product. However, the way Acrobat interacts with the system may affect printing performance.

    You may also try these: -

    - Restart your computer, and then print a PDF file:
    - Turn off your printer for at least 15 seconds to flush its memory, and then turn it back on and print a PDF file:
    - Print from another computer:
    - Print the PDF file as an image.
    - Re-create the PDF file to determine if the original PDF file is damaged and causing the problem.
    - Print the PDF file in batches to determine if a particular page, or object on a page, is causing the problem.
    - Print using the default settings to determine if a variant print setting causes the problem.
    - Delete Acrobat temporary files.
    Excess temporary files can cause Acrobat to freeze or appear to freeze when you print.
    - Print with Windows in a Simplified mode.
    - Use the latest version of the Acrobat product.
    - Use an updated printer driver.
    - Use an updated PPD file.
    - Install a printer driver that's compatible with your operating system.
    -Ensure that the printer has enough memory.

    For more details and Troubleshooting visit this link: http://kb.adobe.com/selfservice/viewContent.do?externalId=333214
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    Participant
    Jun 1, 2008 10:53 AM UTC
    Wher is that cleanup utility?


    http://seoanalytic.com
    http://factscollection.com
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    joebr549Author
    Participant
    Mar 6, 2008 3:11 PM UTC
    found the answer!!! I called adobe tech support and they were great!! The guy helped me download a windows clean up to delete 8.0 and re-installed and it works fine now.
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    May 22, 2008 4:26 PM UTC
    Can you tell us where to download that clean up file?

    Thanks
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