Participant

Question

Adobe Tech told me HONESTLY that Adobe Connect will NOT work like the Adobe site demo

Forum|Forum|16 years ago
May 15, 2009
4 replies
5057 views

I am seconds away from subscribing to gotomeeting.com (Which is a GREAT and REALLy easy to use product).

I really want the white board featues, etc. At first I could NOT connect at all...then with an Adobe TEch (FROM INDIA) online with me (very patronizing to me also, by the way). I could connect and when I clicked on "Share My Screen" the adobe connect window minimizes itself and becomes useless to me.

I was told that the tech COULD see my screen. I asked how I would know that. He ACTUALLY told me that the ONLY way I could see the CONNECT window and see all the participants, let other share screens and see and use the whiteboarding is to GET A SECOND COMPUTER!!!!

I HAVE TO USE TWO COMPUTERS in order to use the features demo'd in the demo video.

Isn't that the MOST obsurd thing you could tell someone. AND if it is true, what a piece of carp program.

Too bad, the product does not remotely work like the demo

AND even worse, the tech support has NO IDEA how to use this product and told me IN THESE WORDS that the product DOES NOT REALLY DO WHAT THE DEMO SAYS IT DOES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a nightmare!

This topic has been closed for replies.

S

screen name .

Participant

Really? The support person didn't mention the "pause and annotate" option when you're screensharing? That's how you do it. Pauses the screenshare so you can see what everyone else is viewing and use whiteboard tools on it.

G

gomsmoAuthor

Participant

No Offense, Ann Marie, bu to pay $39.99 a month for an incredibly inferior product to even the FREE adobe Connect or ANY comeptitor out there is outrageous. AND to HAVE to have a seconde computer to see what others see is ridiculous. Google has a free product tnat does more. If you cannot communicate properly or see the proper screen and controls, then...well, I am glad you are happy, but the program is not working properly, and you are paying for a piece of crud. (why would anyone pay for the pro version when the current free one is incrdibly superior? and the competitors can blow the Connect Pro out of the water.

According the the video tutorial/demo ON ADOBE's OWN WEB SITE, the features for Connect Pro, should include all the same features in the free version: ability to monitor the pariticipants (which includes handing control of your screen to anyone else): live chat, private messaging, white board, note taking over the presentation, etc. BUT I have not heard of ANYONE who gets any of the features demonstrated in the video.

I really like the free product, but fear that, like most free products it will not be available for long, and the pro product is completely useless and, sadly an advertisement for gotomeeting.com.

A

Anonymous

I feel your pain. Connect is an awful piece of software. We've been testing it for a month in prep for a live webinar tomorrow. But it wouldn't let me upgrade my account from free trial to paid. Instead I have to create a new account and recreate my meetings and then send out the new URLs to ALL my participants... hope that they read their emails... and then sit back and wait for the complaints.

Thanks Adobe... I'll never use this product again.

Oh, and Connect fails completely on live web demos too.

Conclusion: bad service, failed product on key attribute, outrageous price... never again.

AnneMarie Concepcion

Community Expert

Wow ... well all I can say is I've been using Connect for 2 years for remote training and for webinars and all sorts of stuff, and in general I'm thrilled with it. I've used the freebie ConnectNow service (via Acrobat.com), the $39.95/mo. Connect Standard account (hosted, up to 15 participants), and for the past 1.5 years, the Connect Pro account, also hosted.

When you are sharing your screen, you don't see any of the Connect "room" interface; all you see is your screen. This is how most of the services work in my experience. If you're just showing a Powerpoint demo that you've uploaded to your account previously, then you *can* see the panels etc. in the Connect room.

Almost all of my demos/webinars/training involved me sharing my screen, so yes, I do connect a second laptop to the room, logging on as a guest, so I can see what my participants see, and I can see what the lag time is. I don't think that's out of the ordinary.

I started using Connect after nightmares with WebEx and other services. It's really important to me that everything works equally on Macs as well as Windows; and so far Connect is great that way.

I do agree the Support is a pain and Connect is missing some features. But all in all it's been nice and stable for me and my clients. You should check out http://connectusers.com; there are wonderful forums and expert users and tutorials over there.

AM

A

Anonymous

Hi AnneMarie,

I'm stuck on the pay per use gouge of $0.32/user/minute.

All I can say is that this has been an extremely disappointing, frustrating and irritating experience for me. I'll not be using Connect again.... and I hope we don't lose the client over this lacklustre technology and service.

GoToMeeting is much better IMO and doesn't require a second computer screen to manage.

A.

A

Anonymous

I had the same problem that when I chose to share my desktop the Adobe Connect window minimized so I am not able to see the participants. In fact I could not find the toolbar to choose the whiteboard and so on. Very disappointing first trial. I also used Adobe Connect Pro with a collegue on her account and I when I was added as a presenter I was not able to launch a PDF or a doc file. I was able to launch jpg and PowerPoint files. The sound was horrible and kept cutting out and the camera was hard to keep up and running. Very disappointing.

mrutka

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