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A
Anonymous
March 27, 2012
Question

After Flash 11 install: Adobe Connect requires Flash Player 10.1 or above.

  • March 27, 2012
  • 1 reply
  • 2736 views

Adobe Connect will not run on my XP Pro workstation. Flash (11.1.102.63) has been installed several times, with and without AVG. We get the Flash Successful Installation Screen, try to launch Connect again, and always bounce right into the same message:

Adobe Connect requires Flash Player 10.1 or above.

Its like the system is not recognizing the Flash install. How do we get beyond this? Thanks for your help!

This topic has been closed for replies.

1 reply

J
John_Stegenga
Participating Frequently
April 10, 2012

Is this Internet Explorer?

Check that you have downloaded the ActiveX version of flash, as well as the other version for Firefox/chrome - yes, there are 2 different ones.

A
Anonymous
May 10, 2012

John

I have tried to invite my sister-in-law to join me in a Connect Now meeting.  Every time she tries to respond to the dialogue box that comes up when she clicks on the hyperlink I send her, she gets a message saying that she has to install Flash Player.  We have tried doing this on a number of occasions, but always end up with the same response.

I've noted from your advice above that Internet Explorer and Google Chrome require different versions of Flash Player.  She tells me she has both browsers on her machine.  From the description she has given me, she appears to have downloaded both versions of Flash Player.

Despite the fact that it appears she has now install both versions of Flash Player, however, she is still getting the same request to install Flash Player when she responds to my hyperlink request.

Please help.

As my sister-in-law is not technically minded, a simplified set of instructions would be appreciated.

With my thanks and kind regards,

Nicholas.

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