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T
tn77-
Participant
August 31, 2012
Question

API doesn't get me real-time results

  • August 31, 2012
  • 1 reply
  • 682 views

I want to find a list of users in a meeting. So I use this URL:

http://example.com/api/xml?action=report-bulk-consolidated-transactions&filter-type=meeting&filter-sco-id=169749

This gives me a list, but not in real-time. If someone leaves the meeting, this doesn't appear for perhaps 10 or 15 minutes.

How can I get results in real-time?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    August 31, 2012

    I believe this is due to the fact that this is considered an expensive call to the server. Meaning, that it can take a fair bit of system resources to collect that data. Thus, in the hosted environment, there is usually a 7 to 15 delay in updates to this information.

    I believe in a licensed deployment, this will update more frequently, as there is more flexibility in the server resources.

    T
    tn77-Author
    Participant
    August 31, 2012

    I believe we have a licensed deployment. Is there a server setting I can change, or a config setting that determines this?

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    August 31, 2012

    I would reach out to support to see if there is a setting for this. I've not had the chance to look for a way to modify the settings for reporting to see if it can be done.

    If you need Platinum Support's number, feel free to PM me.

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