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T
Terik19
Participant
April 17, 2018
Question

Attendee limit exceeded

  • April 17, 2018
  • 1 reply
  • 438 views

We have a full license for Connect and regularly hold webinars with 300+ attendees.  Occasionally, we run into a problem where a webinar only allows 10 attendees and rejects everyone else.  Why does this happen.

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    1 reply

    Tom Gunter-Kremers Clarix
    Tom Gunter-Kremers Clarix
    Participating Frequently
    April 17, 2018

    With a shared seminar room, you can run one session at full capacity, and at the same time you can have a few other rooms open for design and dry runs.  These non scheduled sessions have a limit of 10 participants.  The rooms will open up to your full capacity 30 minutes before the session, so make sure people aren't arriving more than 30 minutes early.

    T
    Terik19Author
    Participant
    April 17, 2018

    We are only running one session and we get the "exceeded" error even after the scheduled time for a session to start.  I suspect the problem may be in the way the meeting was set up but I don't know what might have been done incorrectly.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 17, 2018

    Just to be clear, is this the process you are using to schedule sessions in your Seminar room?

    Understand how to work with Connect seminars

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