Audio Bridge consistently ending itself at 1:05 when only VoIP attendees connected

Question

We've been having a consistent issue with our in meeting audio bridge ending the meeting audio at exactly 1:05 into a meeting if we only have attendees connected via VoIP. Since we encourage our attendees to connect via VoIP for audio quality, it's becoming a very common issue.

At exactly 1:05, the pre-recorded audio bridge voice comes on and says that only the minimum number of connections are participating in the call and that the audio will end, press 1 to continue. However, since we're all connected via VoIP, no one can press 1. Within 5 seconds, the audio ends and we need to restart the connection. This problem does not occur when we have the system dial out via normal telephone to one of our attendees or hosts.

Any ideas as to what causes this or how to stop it?

Thank you.

Jorma_at_Knox · Answer

It sounds like you have your answer. The phone bridge you have connected to your Meeting room requires at least one attendee to be dialed into it or it will disconnect. This is a function of your phone bridge, not Connect. You can try reaching out to your teleconferencing provider to see if they can modify this functionality.

If everyone is on VoIP, why would you use the phone bridge? You can change your room to use or not use the phone integration as you need. Just select the Audio Preferences option in the Audio menu. From there you can check or uncheck the option to use telephone integration. If you don't need it for that session, just turn it off.

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