Skip to main content
mattock4
Participant
Nov 16, 2012 3:42 PM UTC
Question

audio bridge times out

I'm trying to pull my phone conference line into a Connect webinar. Although I have set up the audio bridge with an audio profile, the Test and meeting connections both fail with a 'connection timed out' error. This often happends nearly immediately, so I don't suspect an error with the dialing or pauses. How do I troubleshoot this? Might there be an incompatibility issue with my conference line and Connect, or a limitation in my account?

This topic is closed to new replies. Start a new post to keep the conversation going.

4 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Nov 16, 2012 4:57 PM UTC

Are you using and integrated audio provider (MeetingOne, PGi, Intercall), or a Universal Voice bridge? If UV, the bridge needs to be a SIP phone bridge so the Flash Media Gateway can connect to it.

Translate
mattock4Author
Participant
Nov 16, 2012 5:09 PM UTC

thanks for the note.

No, I'm not using an integrated provider. I didn't see SIP mentioned in the setup instructions, and now I see that it is some sort of internet-enabled capacity. My conference line provider doesn't mention that in its specifications or on its help line.

So I would conclude that not just any conference provider can be plugged into the audio profile. Is that correct?

Translate
Jorma_at_Knox
Jorma_at_Knox
Legend
Nov 16, 2012 5:16 PM UTC

Most conference bridges are SIP enabled, but there are still a few old school bridges out there, so you may want to double check with your provider. If the testing tool in the configuration wizard errors out, then this may be the issue.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices