audio playback problems

Hi all

I've been communicating with adobe support for a bit, but would love other suggestions. I am using adobe connect to record audio only of in-person therapy sessions for an internship (school and site supervisors need to be able to hear playback). I did this last semester with no problem, but suddenly the audio is horrible quality - breaking in and out, and 99% inaudible. I don't think it's a microphone issue because I have tried with 2 different laptops and an ipad & have also tested the audio on each. Support is trying to recover the lastest recording and asked me to try to url adding /?proto=true but that made no difference. He also said there were some bugs that would be fixed on the next release. My question is what can I try on future recordings before bug fixes happen? I'll be attempting to record a few more times this week - any suggestions helpful. (external mic not a great option because I'm not set up in an office & I don't think is a mic problem) Thanks!