Audio/video delay in a live Meeting - Adobe Connect 11 standard view

Forum|Forum|5 years ago
October 1, 2020
2 replies
2453 views

Does anybody else have a problem with a very noticable video delay in a live event? It's not a one time thing or a matter of internet connection or a problem with the audio/video equippment. Every single live Meeting has a delay and I would like to know is there anyone else with this problem and did anyone manage to solve it?

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Familjen0D4C

Participating Frequently

Hi, I am having the same issue in a small test environment I have set up.
Have you been able to solve your delay problem?

I am running Adobe Connect 11.0.6

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mirjanak94322527Author

Known Participant

Hi, unfortunately no. We were hoping one of the new updates will solve it, but there is no difference. We've contacted the tech support and they took on the case but didn't come up with a solution.

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Familjen0D4C

Participating Frequently

Hi, ok, to bad 😞
We are looking at several different things that might be the cause of the problem, network, server performance and so on, but we cannot pin point anything right now. We have the same delay symtoms if we connect to meetings outside our own environment so it seems like the issue might be in the application it self.

If we find a solution I will post it here

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Patricia5E36

Participating Frequently

We are having lagging issues also when you have the system dial to you it lags and also when we get in some people experiance the pods taking some time to load, This all started after the update on 9/27.

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mirjanak94322527Author

Known Participant

Yes, same here. It was all fine before the last update.

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