Audio - VoIP not working

Hey. It sounds frustrating dealing with VoIP issues during conference calls. Have you tried troubleshooting with PGi support? Sometimes it's a simple fix. Also, considering your VoIP setup, you might benefit from exploring solutions like MightyCall. It's tailored for businesses like yours and could offer the reliability and features you need for seamless conference calls. Good luck sorting it out.

That image shows that the phone bridge is attempting to call your phone. In that state, using VoIP wouldn't be an option for you. When you click the phone or audio icon at the top of the room, if VoIP and phone audio are enabled you should see a choice to connect via phone or computer audio.