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urban_hippie
urban_hippie
Participating Frequently
May 21, 2021
Question

Audio - VoIP not working

  • May 21, 2021
  • 2 replies
  • 374 views

We are not able to use VoIP while connected to telephony conference with PGi.  IN settings, we enable the mic for participants, but it does not show up for the attendees that are not connected via phone. 

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    2 replies

    Z
    Zundu31191735phvc
    Participant
    May 3, 2024

    Hey. It sounds frustrating dealing with VoIP issues during conference calls. Have you tried troubleshooting with PGi support? Sometimes it's a simple fix. Also, considering your VoIP setup, you might benefit from exploring solutions like MightyCall. It's tailored for businesses like yours and could offer the reliability and features you need for seamless conference calls. Good luck sorting it out.

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    May 21, 2021

    That image shows that the phone bridge is attempting to call your phone. In that state, using VoIP wouldn't be an option for you. When you click the phone or audio icon at the top of the room, if VoIP and phone audio are enabled you should see a choice to connect via phone or computer audio.

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