Audio work, but Microphone does not

Question

Since moving to this platform we have users that are experiencing issues with hosting. Their Microphone works outside of Adobe Connect, but when they join a session, it stops.

Here is a breakdown of what happens.

Create a new session, grant permissions to participants to speak. User joins this Adobe Connect session, clicks the microphone button (Connect my audio), microphone goes green but no audio. Asked user to go through the Audio Wizard Setup, but when she reaches Step 3, which is to record audio then play it back, she's unable to click the Record button... nothing happens.

Moved user to Host, same thing. There is no output from the microphone, and when she tries to the Audio Wizard Setup, it will not allow her to record on Step 3.

This was tested with the Desktop client and through Flash plugin on Internet Explorer.

DocO16 · Answer

It took me a long time to figure this out as I was having the same issue. When you go into Adobe Connect, go to the microphone icon and right click. This will bring up the box to "allow" or "deny" access to your microphone. Click allow and it should work. For some reason it appears that (either through operating system updates or adobe connect updates) the mic permissions will default to deny.

I hope this helps.

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