Bad Sign In Issue

My Connect log-in credentials have been invalidated seemingly without cause and I need assistance. My host for the session created my adobe connect account, which has worked fine up until this week, and she did nothing to alter the state of my account.

- When attempting to log in to a meeting today, it immediately opened two windows each sign in attempt: one with an error message, and a second opened simultaneously that read "You cannot access this meeting because your meeting log-in has expired".

- Closed the program and tried again repeatedly. 2nd window always popped up, 1st window eventually showed the Connecting screen but hung there forever.

- After multiple attempts closing the program and re-connecting and re-signing in each time - it changed once again, popping up the "log-in credentials expired" window, as well as another window claiming "Another Connection with this ticket already in progress"

While I was locked out, my host said they saw 3 instances of my name showing up - indicating my log-in credentials are still acknowledged in the system in some way.
So while blocking me from entering, it registered me as connected anyway, and then barred me from attempting access entirely because the false postive connection registered my own attempts to enter the room as duplicate. 

- I finally bypassed it and entered the room by signing in as a guest - although the window saying my log in credentials expired still popped up.

- I attempted to watch the recording, and from the desktop app, both before and after updating to the newest version, I was unable to watch the recording because it was still saying my account was invalid.

- I attempted to open the recording link via Chrome which forced the app open and for whatever reason allowed me to watch my recording. 

Something's wrong that needs addressing. I have no guarantee I'll be able to access my next meeting or recordings if the account issue is still in place later. Adobe, please address these issues. This is a critical functionality problem.