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Grant2410136473dt
Participant
September 26, 2023
Question

Billing issue - Adobe says account does not exist

  • September 26, 2023
  • 1 reply
  • 456 views

Recently my Adobe Connect subscription auto renewal stopped working. I have connected Adobe who says that there is no account linked to my Adobe Connect Meeting room subscription. I have been sucessfully billed, and automatically paid the subscription fee, for the past 3 years. Why has this auto renewal stopped working?

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      1 reply

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      September 28, 2023

      If Adobe Support isn't helping I'd recommend reaching out to a reseller in your area. They are going to be MUCH more helpful and can get you set up with an account that is probably more feature rich without increasing cost. 

       

      With your exsiting account URL they can even convert it over to an account they can help manage. So you don't have to start over.

      https://www.adobe.com/products/adobeconnect/partner-listing.html 

      G
      Grant2410136473dtAuthor
      Participant
      September 28, 2023

      Hey @Jorma_at_CoSo , Thanks for the response and the guidance... I may just have to do this, as Adobe are next to hopeless at solving this issue.... on-going for 2 months now and getting passed from one 'expert' to another, with no satisfactory conclusion. That partner listing link looks good, as my Meeting Account has a lot of data in there (along with customised/formatted) rooms which I do not want to loose. 

       

      Thanks for your post

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      September 28, 2023

      Well give them a try and if you have any issues, let me know. I know most of them here in North America and maybe I can help too 😉 

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