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Radin5FD4
Radin5FD4
Participant
Nov 30, 2020 4:42 PM UTC
Question

Blacklisted participants

Hello

 

Actually I've found out that one of our participants was moved into blacklist after a meeting.

          Could you please turn them back, beacuse the really didn't do anything.

 

          Thanks a lot

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    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 1, 2020 10:11 PM UTC

    Can you show an example of what is saying they are blacklisted? This isn't a feature of Adobe Connect so I'm struggling to understand what you are seeing.

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    Radin5FD4
    Radin5FD4Author
    Participant
    Dec 5, 2020 2:14 PM UTC

    This eror will appear when he tap on 30 days free trial, or tap the link to enter the meeting room.

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 5, 2020 5:36 PM UTC

    That looks to me like their IT department has a block on accessing that page. The page in your screenshot is an authentication for Creative Cloud, not Adobe Connect. Adobe Connect doesn't use the adobe.com id to grant access.

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