Skip to main content
O
Otto_Skadelig
Participating Frequently
October 20, 2011
Question

Breakout Room Audio Using Integrated Telephony Adapter <PGI/>

  • October 20, 2011
  • 1 reply
  • 1047 views

Hello -

Hopefully this hasn't been covered - I didn't find anything in my search. 

Using Adobe Connect 8, I am operating with the PGI integrated telephony adapter (not universal voice).  This allows me to have learners join through VOIP or by having the meeting call their phone and keeping them 'integrated'.

All had been working well until I started doing breakout rooms.  From my research, when I put people into breakout rooms they are supposed to join PGI supported mini audio conferences.  Unfortunately that is not happening, and I am getting the prompt below. I started fiddling around in the compliance settings etc. but was not able to get it working.  Basically when I put learners into a breakout room they get kicked out of the audio conference with the only option being to join by phone.  Then when I bring them back into the main room they have to rejoin the audio conference.  Quite the clunky process with large numbers of virtual learners - anybody have any experience with this that can comment?  I thank you in advance.  

    This topic has been closed for replies.

    1 reply

    O
    Otto_SkadeligAuthor
    Participating Frequently
    October 25, 2011

    I found this thread:


    http://www.connectusers.com/forums/cucbb/viewtopic.php?id=4863

    With this post at the end (below) - can anybody confirm this?  To have individual breakout room audio functioning you must be all voip or all telephone?

    To use the broadcast audio (from voip to teleconference audio) feature in a main room requires that Universal Voice is activated for the integrated audio adapter (PGI, Intercall and Meeting1).

    When you have both VOIP and teleconference users in a main room in this above manner, you cannot then use breakouts with VOIP.... breakout rooms need to be all telephone or all voip.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices