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SilentBob_secretfusion
Known Participant
Feb 21, 2007 4:27 PM UTC
Question

Breeze.. port requirements... firewall

Hi all:

We just evaluated Breeze to see if could get it through a rather restricting firewall. We had no success. We kept getting a message on the users side that flash wasn't installed (which it was). Is this a port issue?

Thanks.

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    7 replies

    ClusterUP
    Participant
    Mar 5, 2007 3:31 PM UTC
    Hi,

    Sometimes client-side restrictions prevent updating or installing FP. Enhanced security in IE or restrictions that prevent adding FP are common. Even when you have local admin privs, adding the FP can be probelmatic unless you first adjust browser settings. There are a couple of technotes that offer guidance:

    FP test and update is here: http://www.adobe.com/shockwave/welcome/
    FP troubleshooting steps are here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166
    FP FAQs are here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511

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    SilentBob_secretfusionAuthor
    Known Participant
    Feb 22, 2007 7:22 PM UTC
    ah.... i see. thanks so much for your help.

    The person can surf the net, so I am assuming port 80 is open, so they must be packet filtering for non http. Does this make sense?

    Thanks.
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    Anonymous
    Feb 21, 2007 4:46 PM UTC
    You can run a port check here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_16466

    Are you sure you have flash installed for the specific browser you're using? If you have it installed for IE, and you're using Firefox, it will show up as not having been installed and you will need to install it for Firefox.
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    SilentBob_secretfusionAuthor
    Known Participant
    Feb 21, 2007 5:43 PM UTC
    Thanks for your follow up. You are with SAIC?... have you been able to get breeze to go through military base firewalls?

    Anway this was the results:

    RTMP Default Success
    :RTMP 80 Failed
    can you send me the screen snap
    RTMP 443 Failed
    RTMP 1935 Failed
    HTTP Tunneling DEFAULT Success
    HTTP TUnneling 80 Success

    I am guess this is indicating certain ports cannot communicate through this firewall? Thanks.
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    Anonymous
    Feb 22, 2007 12:55 PM UTC
    Yes, it looks like it's a firewall issue. Breeze's default port is 1935, but can tunnel over 443 or 80. Either all 3 ports are blocked or there is packet filtering/shaping going on.

    I don't know details, but the military does have Breeze/Connect installations up and running. We also have an installation up at the National Institutes of Health. When someone experiences a firewall issue, we ideally have them open 1935, 443 and 80 to our server IP addresses and that usually fixes the problem.
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