Skip to main content
Participant
December 15, 2006
Question

Browsers crash when connecting

  • December 15, 2006
  • 1 reply
  • 359 views
Hi there,

Whenever I try to open a meeting, my browsers (IE, Firefox, Opera) crash with an error "Acrobat Connect Add-in 7.0 r454 has encountered a problem and needs to close"

The only reference I found in the Adobe support is related to uninstalling a hotfix that I don't have. The Adobe Connect tests run ok for the add-in and flash.

Has any of you encountered similar problems? How could I fix this?

Installing and uninstalling does not work.

Thanks,
    This topic has been closed for replies.

    1 reply

    Participating Frequently
    December 18, 2006
    I had the same thing happen when I first started using Connect Pro 6. It's because it's not removing the old version properly. I have some information on this... however, it's at my office... drop me a line Monday and I can help you out.

    Cheers,

    Scott Jones
    Clarix Technologies, Inc.
    1163 Pittsford-Victor Road, Suite 210
    Pittsford, NY 14534
    jones@clarix.com
    (585) 899-5300 x148 Phone
    (585) 899-5464 Fax
    www.clarix.com