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Paul_Raymond
Participant
November 28, 2012
Question

Camera Pod Problem: Preview video is ok, Shared Video is Black Screen

  • November 28, 2012
  • 2 replies
  • 1819 views

We have several rooms with a USB or Firwire capture device and an NTSC PTZ camera feeding composite video.

For example, we have a Startech SVID2USB23 USB Composite Video Capture device with a Sony EVI-D70 PTZ camera.

The problem is that we can "Start My Webcam" and get good preview video, but when we "Start Sharing", the screen goes black.

I did find a couple related postings in the forums:

http://forums.adobe.com/thread/778016

http://forums.adobe.com/message/3942993?tstart=0

From the postings, I think the problem is that the video may not be 640x480@20fps.

But I have to ask, why do we get good video in the preview window?

In the second link above, it's mentioned that higher resolutions and frame rates will be supported in future releases.

Is this issue addressed in the version 9.0 release scheduled for December 7?

For a work around, I saw the Talking Stick Add-on which looks very interesting.

I also found that ManyCam (http://www.manycam.com/) works to address the problem.

These work, but add a layer of complexity for our users that we would like to avoid.

Is there an easier way to address this problem?

Does version 9.0 fix the issue?

Thanks for any help,

Paul

    This topic has been closed for replies.

    2 replies

    A
    acme401
    Known Participant
    December 6, 2012

    I had the same issue when I upgraded.  The "fix" currently via Adobe support is Stop the camera, open Camera and Voice Pod Preferences, move the slider to Low or Medium, restart the camera. 

    I am using the Osprey 230 card in 8 rooms, I would have been **** if I couldn't get this working.  I changed all my templates to reflect this change so I don't have to troubleshoot every time we have a class.

    Here is a link to the Known Issues where this is listed: http://helpx.adobe.com/adobe-connect/release-note/connect-9-known-issues.html There do not give the solution but when its fixed they should remove it from the list.

    U
    user717
    Participant
    December 13, 2012

    This fix did not work with our Osprey 230 cards.  As soon as we install Connect 9 plugin, video goes black.  Hope they provide a quick solution to this "known issue".

    E
    EclipseNetworks
    Participant
    December 5, 2012

    Version 9 has broke our cameras which attach thru an Osprey 260e card.  It works fine on Adobe version 8.  Adobe is upgrading us to version 9 this friday and we have not found a way to fix this problem.  The Osprey tech support think it is an Adobe Connect addin problem with the sharing.  Driving me crazy because nobody will tell us what WILL work with Adobe 9 and they won't let us stay on Adobe 8.

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