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A
Aaron_Dexter
Participant
January 28, 2013
Question

camera video only displays in preview mode

  • January 28, 2013
  • 1 reply
  • 839 views

I ran into an issue with adode connect 9 in which my camera video would display in preview. however, when i select the 'share' option to share the video with meeting participants the video pad screen is black, but the videopad container says it is displaying my video signal.

please note that i was able to/had no issues with the video signal display/transmission using the same video source in adobe connect 8.

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    1 reply

    Eric_Engelmann
    Eric_Engelmann
    Inspiring
    January 28, 2013

    I'll guess the Connect 9 addin is misbehaving, as it does with my Osprey 230 cards. Try uninstalling the addin and see if the problem goes away. Of course, the missing addin will keep you from doing screen sharing and uploads. But, if you don't do screen sharing, and can do your uploads from another PC, this might tide you over until Adobe gets the Connect 9 addin fixed (if ever?).

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    January 28, 2013

    FYI, the add-in is not required to upload files to Connect any more. Only to drag and drop files in the share pod and share your screen.

    Eric_Engelmann
    Eric_Engelmann
    Inspiring
    January 28, 2013

    Great! So, the Osprey 230 workaround could be to simply uninstall the AC 9 addin and never permit any system requests to re-install it. One would just have to do screen sharing from a different PC, which we could do for about half of our Osprey 230 installations. Besides screen sharing, are there any other AC 9.02 actions which require the AC 9 addin to be present?

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