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Gayle1to1
Participant
April 7, 2014
Answered

Can't edit or duplicate events

  • April 7, 2014
  • 1 reply
  • 359 views

I have set up a few new events, but when I go to edit  information (to change time, add banners etc) it won't save my updates on SOME of them. Some I can edit without problems, but the remainder will not update after I click 'Save' - the information just reverts to the original.

Also, when I attempt to duplicate an event I am taken to a screen after clicking 'Save' that says 'Request not processed, contact Support'. I suspect this is a bug as I have been able to perform these functions in the past without any problems.

Any advice greatly appreciated

    This topic has been closed for replies.
    Correct answer sameer_puri

    Hi,

    We are aware of this issue and looking into the root cause of it.. With the info that we have, we assume this is happening only with the events created prior to C9.2.. New events should not have this issue. Please correct me if i am wrong..

    We will let you know as soon as an update is available for the same. Till then workaround will be to create a new event instead of duplicating/editing old events.

    Thanks

    Sameer Puri

    1 reply

    sameer_puri
    Adobe Employee
    sameer_puriCorrect answer
    Adobe Employee
    April 8, 2014

    Hi,

    We are aware of this issue and looking into the root cause of it.. With the info that we have, we assume this is happening only with the events created prior to C9.2.. New events should not have this issue. Please correct me if i am wrong..

    We will let you know as soon as an update is available for the same. Till then workaround will be to create a new event instead of duplicating/editing old events.

    Thanks

    Sameer Puri

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