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edbarger
Participant
November 1, 2013
Question

Can't log into a meeting; after having upgraded to Windows 8.1

  • November 1, 2013
  • 1 reply
  • 623 views

Keep getting an error message suggesting I trouble shoot

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    November 1, 2013

    Can you be more specific about the error message? Have you tried using a different web browser? Have you gone to your troubleshooting page to see if something comes up?

    I have been on 8.1 since it's release have have faced no issues using Connect on FireFox and Chrome.

    E
    edbargerAuthor
    Participant
    November 1, 2013

    It does not open up to the meeting room,   a page comes up saying:

    Check our troubleshooting page for further assistance.

    I go to the trouble shooting page; and it is the all inclusive "Info World" on Adobe Connect; not specific enough to be of help.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    November 1, 2013

    Did step 2 fail? If it did you can click on the Send Email button and then there is a Details... link that you can click on to see the actual results of the test. Posting those results may help if there was a failure.

    Try appending the room URL with ?launcher=false and see if removing the add-in solves the problem. If it does, you may want to just uninstall and reinstall the add-in, as it may have had something happen during the 8.1 upgrade process.

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