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J
jfitzgerald@cpg.org
Participant
January 12, 2022
Answered

Can't preview in Adobe Presenter 11.1

  • January 12, 2022
  • 4 replies
  • 714 views

When I click the Preview options (Preview Presentation, Preview Current Slide, Preview Next 5 Slides) I recieve a message saying "You will need to upgrade Adobe Flash Player before using this option.
Press OK to install the latest player, or Cancel to return to your presentation.". If I click OK, it brings me to the Flash Player end of life page- which of course we all know is no longer supported.

How can I use the Preview functions now in 2022? 

    This topic has been closed for replies.
    Correct answer Jeff_Topham

    Hello,

     

    We had the same issue on a few pc's. I contacted Adobe Presenter support team and they sent me a link (below) that tells Flash to stop looking for updates.

     

    - https://shared-assets.adobe.com/link/b64af65c-e398-4b5e-65f0-8ad1b36b9b95

    Below is the email I received back from Presenter Support

    Getting Flash error prompt in the following workflows- “Video Insertion”, “On click Themes and Interactions”, “Preview Presentation”.

    Fix for Flash Error prompt
     

    • Close PowerPoint and Install Flash using “install_flash_player_ax.exe” file and once the installation ends, make sure to check the option “Never check for updates”.
    • Now, launch PowerPoint and Flash error prompt should not appear and customer would be able to “Insert Video”, open “Interactions/Themes panel” and “Preview Presentation”.
    • However, there are few things you should know:
      • Video Insertion- You will be able to insert video and “Flash icon” would appear on stage, however video will load fine in the HTML5 output.
      • Themes Panel- You will be able to open “Theme Editor” window and select the theme that you want to apply, however theme preview doesn’t load and “Flash icon” would appear. However, the selected theme will get applied and you can do “Preview HTML5” for theme preview.

    4 replies

    C
    candelariadiez@gmail.com
    Participant
    June 23, 2022

    I have the same problem. Try to enter the link but it says "file not found".

    Help!

    J
    Jeff_Topham
    Inspiring
    June 23, 2022

    Sorry I stopped sharing my google drive.  May the fix be with you!

     

    https://drive.google.com/file/d/1D0B18AxQ39K17_KVqekFwlzfUVLJR4GM/view?usp=sharing

    C
    candelariadiez@gmail.com
    Participant
    June 24, 2022

    Thanks Jeff.

    I downloaded the file, and ejecuted it. But it doesn´t work. The message to update flash player keeps appearing.

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    January 19, 2022

    Jeff,

     

    Fantastic! Thanks for sharing!

    J
    Jeff_TophamCorrect answer
    Inspiring
    January 19, 2022

    Hello,

     

    We had the same issue on a few pc's. I contacted Adobe Presenter support team and they sent me a link (below) that tells Flash to stop looking for updates.

     

    - https://shared-assets.adobe.com/link/b64af65c-e398-4b5e-65f0-8ad1b36b9b95

    Below is the email I received back from Presenter Support

    Getting Flash error prompt in the following workflows- “Video Insertion”, “On click Themes and Interactions”, “Preview Presentation”.

    Fix for Flash Error prompt
     

    • Close PowerPoint and Install Flash using “install_flash_player_ax.exe” file and once the installation ends, make sure to check the option “Never check for updates”.
    • Now, launch PowerPoint and Flash error prompt should not appear and customer would be able to “Insert Video”, open “Interactions/Themes panel” and “Preview Presentation”.
    • However, there are few things you should know:
      • Video Insertion- You will be able to insert video and “Flash icon” would appear on stage, however video will load fine in the HTML5 output.
      • Themes Panel- You will be able to open “Theme Editor” window and select the theme that you want to apply, however theme preview doesn’t load and “Flash icon” would appear. However, the selected theme will get applied and you can do “Preview HTML5” for theme preview.
      J
      jfitzgerald@cpg.orgAuthor
      Participant
      January 20, 2022

      Excellent, thank you so much for sharing!!

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      January 12, 2022

      At this point, your best option for previewing is to just publish the presentation and then watch the slides you are looking to check. With Flash being very dead, the preview funtion (along with a lot of other parts of Presenter) is no longer funtional.

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