андрей98042044

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Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Forum|Forum|8 years ago
December 7, 2017
2 replies
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We have working Adobe Connect 8, but began to appear bugs with new FlashPleer.

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

2) where download updates if yes?

3) is free?

This topic has been closed for replies.

Correct answer Jorma_at_Knox

андрей98042044 wrote
1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044 wrote
2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/. All versions of Connect that have been available while your M&S agreement has been current will be found there.

андрей98042044 wrote
3) is free?

No. If you have maintained an M&S agreement with Adobe, access to newer versions would be part of that cost. If you are not current with M&S you will have to purchase new licenses of the new version of Connect. Contact your reseller to get the specifics of what it will cost you.

Jorma_at_KnoxCorrect answer

Legend

андрей98042044 wrote
1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044 wrote
2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/. All versions of Connect that have been available while your M&S agreement has been current will be found there.

андрей98042044 wrote
3) is free?

No. If you have maintained an M&S agreement with Adobe, access to newer versions would be part of that cost. If you are not current with M&S you will have to purchase new licenses of the new version of Connect. Contact your reseller to get the specifics of what it will cost you.

андрей98042044Author

Participant

1) Ok, but this does not solve the problem described in Google Chrome incompatibility with Adobe Connect Add-in https://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility.html

2) Adobe Connect 9.7 solve this problem?

Legend

Well, that's a very different question from the first post.

As to the Chrome compatibility, that issue is pretty old. This issue was around the changes Google made to how the browser handled flash with version 21-23. The current version of Chrome is 62. I've not seen this issue in years, personally. However, updating from 8 should resolve this issue, if you are still seeing it with your users.

The best way to identify which version of Connect addressed this issue is to go through the release notes. Adobe Connect Release Notes of all releases

Legend

Moving to Connect General Discussion