Skip to main content
ShaneVan
ShaneVan
Participant
September 12, 2014
Question

Cannot upload content

  • September 12, 2014
  • 1 reply
  • 272 views

I am new to Adobe Connect.  I purchased it yesterday.  I can access and set up meetings but cannot add content.  I get following message in red when I try to upload content, "You do not have permission to perform this operation. Please contact an Account Administrator for assistance."  Can anyone help?

    This topic has been closed for replies.

    1 reply

    Annkiit
    Adobe Employee
    Annkiit
    Adobe Employee
    September 12, 2014

    Hi,

    The error you are seeing is because you are not a Part of Meeting-host or Author.  Only these two roles have the rights to upload any content to Connect.  You should contact your Administrator to provide you with the roles.

    Let us know if you have any question.

    Thanks,

    Annkiit

    ShaneVan
    ShaneVanAuthor
    Participant
    September 12, 2014

    Thanks Annkiit,

    I am the administrator and only registered user in my organisation.  I bought the licence yesterday.

    Is there any regional helpline number I could call?  I am in Vancouver Canada

    Thanks,

    Shane

    Annkiit
    Adobe Employee
    Annkiit
    Adobe Employee
    September 12, 2014

    Hi Shane,

    Here is link for all contact numbers.

    Adobe Connect Support phone numbers

    Thanks,

    Annkiit

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices