Cannot upload PPT from Adobe 7.5

Question

We upgraded to Adobe Connect 8 a few months ago. Some of our instructors had uploaded content in the previous version of Adobe Connect, but when we try to access the files now, they do not load into the share pod. We can see them in the content library, but the share pod does nothing when we click on the file. Other old files such as pdf or jpg files do load. If we upload new versions of the file, it works too.

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If we click on the link to the URL within the contect library, the files open too, just not in the share pod. Do the instructors need to upload all of their PPT files into the content library all over again?

Anonymous · Accepted Answer

Thanks for the suggestions, Heyward.Unfortunately, it still isn't working. I don't think it is a permissions issue because other files in the same content folder do work. It also is not an individual PC issue because it does the same thing on two different PCs and in two different meeting rooms with different content libraries. .I have asked the instructors to just upload their documents again, but they are not too happy about that. So I will contact Support.Thanks once again.So, as I understand it you are trying to load powerpoint presentations previously uploaded or loaded into the content library when you were on Connect 7.5. Now you try to load those same files into Connect from the Content library?Understand, that of those files or ANY files that contain AS2 then those files will corrupt the room youa re using until you reload the room.It is recommended that you download those files from the content library onto your local disk, then open them up with Presenter or Captivate and save them (if they were Presenter or Captivate before). If not, then re-upload them from your local disk. This will cause them to be converted.Loading AS2 content in Connect 8 will sometimes load but at that point they have corrupted the Flash instance and you will see strnage behaviours like this. You need to re-load all your old presentations this way to make sure they are converted to AS3 based powerpoint/flash files.

Anonymous · Answer

The problem is this. Adobe Connect 7.5 is based on ActionScript2 and your content uploaded into Connect and converted to Flash automatically but using AS2. Connect 8 is AS3 based now and Adobe Presenter 7.07 and Adobe Captivate 5.5 as well. So, if you try to share content that was uploaded into Connect 7.5 it is using AS2 commands which will sometimes work in Connect but it wreaks havoc with Flash and ul;timately in your meeting any Flash content will not work or the content will not load.

The solution. Upload the content from your local disk into a Share Pod and it will be re-converted using AS3 this time. This would apply to Powerpoint and PDF files.

All old content has to be reloaded so it is converted using AS3.

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