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jsern07
Participant
January 18, 2011
Question

Cannot user adobe connect on MAC

  • January 18, 2011
  • 1 reply
  • 3839 views

I have been using adobe connect on a windows pc for a while now, and it works great! Just recently I tried to use it on a Mac and was unseccessful on two mac machines being unable to share my desktop with others and on the other i am not even able to install the add-in. I am using mac OS X 10.4.11 let me know if anyone has the same issue. Thanks in advance for any help!

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    1 reply

    A
    Anonymous
    February 3, 2011

    Hi,

    I've had a lot of problems using Adobe Connect on my Mac.  On a good day it will work for about 5-10 minutes and then all of a sudden the sound and video will shut off for no apparent reason.  The other users in the meeting will not be affected, it seems to clearly be an issue with my computer.  I have tried going through the trouble-shooting tips on the Adobe website but none of them seem to solve the problem, I am feeling at a loss!  Let me know if you have any success figuring out what the underlying problem may be!

    H
    Heywardjr
    Participating Frequently
    February 6, 2011

    Adobe Connect works great on the Mac.  Many of us in Adobe have Mac's.  I would uninstall Adobe Flash and reinstall version 10.1.  I would then join your Connect 8 room and go to the help screen to test the connection.  You could also download and install the add-in for Mac which would improve sound.

    If that does not work, then I suggest calling into Support as it appears to be something odd.

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