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M
MLM123
Participant
March 26, 2021
Question

Cannot view recordings from hosted account

  • March 26, 2021
  • 1 reply
  • 114 views

- Using a hosted account, we are unable to view/download recordings that are older than 8 years old. (Why we have recordings that old is another discussion altogether.)

- Has anyone been able to view/access older recordings since the transition to Connect 11.x?

This topic has been closed for replies.

1 reply

Jorma_at_CoSo
Jorma_at_CoSo
Legend
March 30, 2021

This is a known issue, and the short answer is those recordings were never built to work in an HTML based solution. Adobe is aware of the issue and is working on a solution. 

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