Skip to main content
jenlinq
Participating Frequently
Dec 19, 2012 12:34 AM UTC
Question

Captivate 6 click boxes not registering in Connect

I have a Captivate 6 project that I'm publishing to Adobe-hosted Connect (ver. 9.0.1). On each of my Captivate slides I have a click box which pauses the project until the user clicks. However, once I load the CP file within Connect (Share pod > Share My Screen > Share Document > My Content), the click box usually does not register, so the user is unable to proceed through the CP slides. The results have been unpredictable; sometimes it will be fine, then I will go in and edit one slide and republish with the same settings, and then the click box no longer registers. The files are fine when published to SWF (and ran locally). Has anyone else encountered this issue?

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

jenlinqAuthor
Participating Frequently
Dec 20, 2012 7:20 PM UTC

I've narrowed the issue down a bit. If I remove my skin with Playback Controls, the click boxes work consistently. I am using a custom skin, but the issue happens even when I use the Captivate default skin. Are there known issues with using the CP playbar in Adobe Connect?

Translate
Anonymous
Jan 22, 2013 9:34 PM UTC

I have had similar problems. My Captivate project runs perfectly in a browser but I get similar problems to those you describe. I saw a not that there was a problem with the 11.4 flash plugin and upgraded to 11.5 to no avail. Will investigate the skin problem next.

Translate
jenlinqAuthor
Participating Frequently
Jan 22, 2013 10:10 PM UTC

Hi Len,

Just had a major breakthrough yesterday. I've been encountering this issue on multiple projects, and found out that the skin solution was inconsistent. What seems to be working now is to uncheck the Preloader option, so that the CP file no longer uses a preloader. All projects have been working flawlessly since unchecking the preloader. Our training is conducted locally so we haven't had any lag issues with this new change. International training won't start for a few more weeks, but I'll report back if removing the preloader causes other issues. Hope this resolves it for you too. Good luck!

Jen

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices