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jenlinq
Participating Frequently
December 19, 2012
Question

Captivate 6 click boxes not registering in Connect

  • December 19, 2012
  • 1 reply
  • 1326 views

I have a Captivate 6 project that I'm publishing to Adobe-hosted Connect (ver. 9.0.1). On each of my Captivate slides I have a click box which pauses the project until the user clicks. However, once I load the CP file within Connect (Share pod > Share My Screen > Share Document > My Content), the click box usually does not register, so the user is unable to proceed through the CP slides. The results have been unpredictable; sometimes it will be fine, then I will go in and edit one slide and republish with the same settings, and then the click box no longer registers. The files are fine when published to SWF (and ran locally). Has anyone else encountered this issue?

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1 reply

J
jenlinqAuthor
Participating Frequently
December 20, 2012

I've narrowed the issue down a bit. If I remove my skin with Playback Controls, the click boxes work consistently. I am using a custom skin, but the issue happens even when I use the Captivate default skin. Are there known issues with using the CP playbar in Adobe Connect?

A
Anonymous
January 22, 2013

I have had similar problems. My Captivate project runs perfectly in a browser but I get similar problems to those you describe. I saw a not that there was a problem with the 11.4 flash plugin and upgraded to 11.5 to no avail. Will investigate the skin problem next.

J
jenlinqAuthor
Participating Frequently
January 22, 2013

Hi Len,

Just had a major breakthrough yesterday. I've been encountering this issue on multiple projects, and found out that the skin solution was inconsistent. What seems to be working now is to uncheck the Preloader option, so that the CP file no longer uses a preloader. All projects have been working flawlessly since unchecking the preloader. Our training is conducted locally so we haven't had any lag issues with this new change. International training won't start for a few more weeks, but I'll report back if removing the preloader causes other issues. Hope this resolves it for you too. Good luck!

Jen

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