Skip to main content
LC_COLO
Participant
Jan 3, 2013 9:34 PM UTC
Question

Certain Accepted Guests Cannot Enter Room

Some users that try to access my Adobe Connect meeting cannot access the site.  Most of them are running Windows 7.  Is there a known issue with Windows 7 users accessing Adobe Connect?

This topic is closed to new replies. Start a new post to keep the conversation going.

6 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Jan 4, 2013 9:42 PM UTC

What error or problem are they seeing?

Translate
LC_COLOAuthor
Participant
Jan 4, 2013 9:56 PM UTC

When I Accept their entry into the room it closes them out.  It seems to happen for users in Windows 7 not Windows XP.

Translate
Jorma_at_Knox
Jorma_at_Knox
Legend
Jan 4, 2013 10:20 PM UTC

Ok, do you know what browser they are running? Are they using the Connect Add-in?

When you say it closes them out, do you see them in the Attendee List pod, or do they just never show up?

Have you had them go to the Test Your Computer page? (You can substitute your server URL in the beginning) http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices