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L
LC_COLO
Participant
January 3, 2013
Question

Certain Accepted Guests Cannot Enter Room

  • January 3, 2013
  • 1 reply
  • 1753 views

Some users that try to access my Adobe Connect meeting cannot access the site.  Most of them are running Windows 7.  Is there a known issue with Windows 7 users accessing Adobe Connect?

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
January 4, 2013

What error or problem are they seeing?

L
LC_COLOAuthor
Participant
January 4, 2013

When I Accept their entry into the room it closes them out.  It seems to happen for users in Windows 7 not Windows XP.

Jorma_at_Knox
Jorma_at_Knox
Legend
January 4, 2013

Ok, do you know what browser they are running? Are they using the Connect Add-in?

When you say it closes them out, do you see them in the Attendee List pod, or do they just never show up?

Have you had them go to the Test Your Computer page? (You can substitute your server URL in the beginning) http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm

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