Skip to main content
Anonymous
Jan 8, 2009 8:05 PM UTC
Question

Chat box issues

Has anyone had an issue with the chat box not showing messages inside the window during an online meeting? You are able to type the text into the space provided, but once it is submitted, nothing shows in the window. Any suggestions? Thanks
    This topic is closed to new replies. Start a new post to keep the conversation going.

    9 replies

    zweigle@clarix.com
    zweigle@clarix.com
    Participating Frequently
    Dec 14, 2020 1:27 PM UTC

    Could it be that the pod is a Q&A 'Moderated' Chat pod?

    With that pod your question and response appear when responded to by a 'Host' or 'Presenter'.

    And - with Adobe Connect a meeting might be left open, so if you are joining an always open meeting there might be no-one there to respond.

     

     

    Translate
    Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
    Ken1Barb
    Ken1Barb
    Participant
    Jan 1, 2021 6:03 PM UTC

    Thanks for your interest.  I resolved my issue.

    Translate
    Ken1Barb
    Ken1Barb
    Participant
    Dec 12, 2020 6:47 PM UTC

    Yes, I can type in the box but there's never a response from a live person.

    Translate
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 15, 2020 11:12 PM UTC

    Bit of a zombie thread post... Probably better to start a new thread. 

    Are you having an issue with a chat pod in an Adobe Connect meeting or are you talking about the support chat on Adobe's website? Or something else?

    Translate
    Ken1Barb
    Ken1Barb
    Participant
    Jan 1, 2021 6:02 PM UTC

    I finally got through and resolved my problem.  Photoshop, the new version, doesn't work on my computer because it's too old.  Thanks for the response.

    Translate
    gloreeser69508164
    Participant
    May 23, 2018 8:34 PM UTC

    I am having that problem the last few times I entered a webinar. I can log in but unable to chat. I completed troubleshooting and didn't improve. Can this be resolved? Any advice?

    Translate
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 24, 2018 5:41 AM UTC

    I've had this happen a few times recently. Closing and relaunching the room seems to resolve the issue.

    Translate
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jan 23, 2009 10:50 PM UTC
    Does the user entering the text have an " ' " in their name? Something like O'Farel? That has been know to be the problem in the past.

    Jorma@RealEyes
    Translate
    memarsh100
    Participant
    Jan 30, 2013 8:32 PM UTC

    Hey Jorma,

    Encountered this issue today with a user.  We checked to see if they were on a different application server and that wasn't the problem.  It looks like they are using Internet Explorer 9 on Windows 8.  Do you think that could be the problem?  I know we have seen issues with Windows 8 and not being able to use IE 10 from the tiles to connect to a meeting space and we are still having problems with the Google Chrome add-in issue.  So right now only 1 browser is working properly for Adobe Connect 8.  Anyway, do you think Windows 8 could be the problem?

    Thanks,

    Melissa

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices