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Anonymous
January 8, 2009
Question

Chat box issues

  • January 8, 2009
  • 4 replies
  • 3331 views
Has anyone had an issue with the chat box not showing messages inside the window during an online meeting? You are able to type the text into the space provided, but once it is submitted, nothing shows in the window. Any suggestions? Thanks
    This topic has been closed for replies.

    4 replies

    zweigle@clarix.com
    zweigle@clarix.com
    Participating Frequently
    December 14, 2020

    Could it be that the pod is a Q&A 'Moderated' Chat pod?

    With that pod your question and response appear when responded to by a 'Host' or 'Presenter'.

    And - with Adobe Connect a meeting might be left open, so if you are joining an always open meeting there might be no-one there to respond.

     

     

    Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
    Ken1Barb
    Ken1Barb
    Participant
    January 1, 2021

    Thanks for your interest.  I resolved my issue.

    Ken1Barb
    Ken1Barb
    Participant
    December 12, 2020

    Yes, I can type in the box but there's never a response from a live person.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    December 15, 2020

    Bit of a zombie thread post... Probably better to start a new thread. 

    Are you having an issue with a chat pod in an Adobe Connect meeting or are you talking about the support chat on Adobe's website? Or something else?

    Ken1Barb
    Ken1Barb
    Participant
    January 1, 2021

    I finally got through and resolved my problem.  Photoshop, the new version, doesn't work on my computer because it's too old.  Thanks for the response.

    G
    gloreeser69508164
    Participant
    May 23, 2018

    I am having that problem the last few times I entered a webinar. I can log in but unable to chat. I completed troubleshooting and didn't improve. Can this be resolved? Any advice?

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 24, 2018

    I've had this happen a few times recently. Closing and relaunching the room seems to resolve the issue.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    January 23, 2009
    Does the user entering the text have an " ' " in their name? Something like O'Farel? That has been know to be the problem in the past.

    Jorma@RealEyes
    M
    memarsh100
    Participant
    January 30, 2013

    Hey Jorma,

    Encountered this issue today with a user.  We checked to see if they were on a different application server and that wasn't the problem.  It looks like they are using Internet Explorer 9 on Windows 8.  Do you think that could be the problem?  I know we have seen issues with Windows 8 and not being able to use IE 10 from the tiles to connect to a meeting space and we are still having problems with the Google Chrome add-in issue.  So right now only 1 browser is working properly for Adobe Connect 8.  Anyway, do you think Windows 8 could be the problem?

    Thanks,

    Melissa

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