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urban_hippie
urban_hippie
Participating Frequently
Feb 24, 2021 3:44 PM UTC
Question

Closed caption in Adobe Connect

The latest update in Adobe (11.2) is supposed to have included closed captioning capability. However, it is not showing up in my menu. 

 

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      4 replies

      Jorma_at_Knox
      Jorma_at_Knox
      Legend
      Feb 24, 2021 7:24 PM UTC

      Are you sure that your account has been upgraded to Connect 11.2? Not all server clusters have been upgraded yet, so it is worth verifying. If you go to the help menu in the room (at the top right with a ?) and select About Adobe Connect, what version of the Adobe Connect Server is shown?

       

       

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      urban_hippie
      urban_hippieAuthor
      Participating Frequently
      Feb 26, 2021 3:29 PM UTC

      That must be it!  I thought we already upgraded on 2/21/2021, but apparently not yet.  

       

      Thank you!

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        Chris Zabriskie
        Chris Zabriskie
        Known Participant
        Feb 24, 2021 4:53 PM UTC

        I have an option under Preferences to enable close captions.

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        urban_hippie
        urban_hippieAuthor
        Participating Frequently
        Feb 24, 2021 6:45 PM UTC

        The option is not available for me, as the attached image shows.  There should be an option below Q & A for Closed Captions. 

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