Connect 9.01 PDF tracking problem on Chrome

Hi to everyone,

for one of our main Customer, we are experiencing problems with PDF tracking on Chrome.

The PDF is part of a curriculum, set as required.

When using IE, the PDF content status correctly pass to "In progress" and "completed" status at the end of the PDF.

When using Chrome, the tracking doesn't works and the content remains in "Not taken" status. This is critical because since the content is required, it blocks users to reach the end of the Curriculum.

We suggested to set the PDF as not required to unblock the users, but this is a woraround and it is not accepted as a solution by our Customer.

We also noticed that if you upload the PDF with read only attribute, Connect is not able to modify the file adding the tracking feature, thus the PDF goes in "completed" status when the user clicks on the PDF link, but again this is a workaround and it is it is not accepted as a solution by our Customer, since the system mark the pdf as completed even if they do not reach the end of the file.

Server is Connect 9.01 on premise.

Can someone help us?

Thank you

Roberto