Skip to main content
M
mobcdi
Known Participant
January 8, 2013
Question

Connect 9 Managed Services Deployment Option

  • January 8, 2013
  • 1 reply
  • 938 views

I have some questions about the managed services deployment option for Adobe Connect 9

  1. Does the AC9 A managed services deployment include the cost of running on AWS or do I have to purchase that separately?
  2. Can I upgrade from AC8 on premises to a managed deployment?
  3. Can it be merged with some on premises installs of Connect and/or Connect Edge for a customised install?
  4. Does it scale based on user demand or as a result of consultation between AC support and Client or not at all?
  5. Does it scale from simple install to clustered version by simple I mean 1 Connect, server and associated support servers kind of setup to a more robust setup involving edge servers and clustering?
  6. Can I modify the deployment or have it modified for me during the life of the deployment e.g. add SSO a few months after 1st deployment?
  7. Is there a minimum number of host licences that need to be purchased?
  8. Can I specify data location rules e.g. all data resides within EU datacentres?
  9. Can extra features like Events or Courses be added to the managed deployment?
  10. Is it only AWS platform that is avaialble for the managed services?
  11. What kind of feedback on usage/performance of the deployment environment does the client get? (can the client access the logs, resource usages of the AC servers or is access only via the Connect web UI and the Adobe Support ticketing system)
This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
January 8, 2013

1. You are paying an annual fee, there shouldn't be additional costs unless you increase licensing. The accounts are all deployed on AWS, I believe.

2. Yes, it will cost money to migrate the data, but it can be done.

3. [Updated] This is probably possible if you throw enough money at it.

4. The account can scale as needed. This is more of an issue around licensing though. Maybe I'm interpreting the question wrong.

5. The setup of Edge Servers and Clustering is on Adobe. You purchase the account and licensing, they get their hands dirty to configure setup. I know there is clustering for fail over scenarios.

6. Yes, the account is like having a licensed deployment, only you can call Adobe and yell at them when it doesn't work. SSO, SSL, additional licenses can all be added when needed.

7. There is a minimum cost, so I guess licensing could be tied to that, but it would vary based on the account needs.

8. Probably, that is best answered by the ACMS team.

9. Yes, just purchase the licensing.

10. AWS, I believe, is the only platform offered by ACMS.

11. You should have full access to the logs (or at least be able to request them at any point, or set up a recurring delivery of the logs/information). Think of this as a licensed deployment, you will have all the info you get by running your own server. I don't know a web UI that will deliver this info, but there may be something that Adobe can put in place. You should have a dedicated number of a person or team to reach out to for your ACMS deployment. You shouldn't need to start at 800-42-ADOBE.

M
mobcdiAuthor
Known Participant
January 9, 2013

Thanks for the prompt response.

My point with question 4 is more about spikes in usage of the existing licensed users where the licensed users progress from hosting sparsely populated meeting to larger ones than a large number of new hosts are purchased but I guess that would be handled by the configuration Adobe would put in place based on their experience.

Whats the procedure if I decide not to renew?

Do I have a prepetual Connect license?

What happens to the data and meeting recordings?

Jorma_at_Knox
Jorma_at_Knox
Legend
January 9, 2013

For scale, planning is needed. A Connect server is designed to handle up to 500 concurrent connections. So if more that that is expected, then more servers should be in place. Additional servers can also be used to help deal with users from a large geographic area, to reduce latency and keep performance up. So if those scenarios are in play for you, then it is worth discussing with the reseller you are purchasing through.

If you decide not to renew, then you don't pay, and the account is closed.

No, the ACMS service is modeled as a Software As A Service (SAAS) program. So when the service is no longer renewed, then the account is closed.

They are gone once the account is closed. While I doubt that Adobe will wipe the account from the server upon expiration, I would expect that it will be permanently removed at some point after not being renewed. If you made offline versions of the recordings, then you could use those anywhere else, but short of having local copies of the content, there would not be a method for accessing that or the data on the server.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices