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gshukert
Participating Frequently
April 16, 2012
Question

Connect Add-In

  • April 16, 2012
  • 1 reply
  • 1831 views

We have 150 clients using Fedora Linuix. Last month everything worked fine without the add-in installed. Now when users try to enable audio controls it requires the Add-IN to install. Which of course doesn't work. While we attempt to use some the myriad of workarounds thought I'd post this thread. Did something change in Connect that now reauires the Add-In? Why do I need Connect Add-in? We purchased Connect with the understanding that it worked on ALL operating systems.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 17, 2012

    Enabling the Speex audio codec will force a situation where the add-in is required for all OS's. That is the only thing I can think of that would cause your users to require the add-in.

    G
    gshukertAuthor
    Participating Frequently
    April 17, 2012

    After further investigation it appears it started to happen when we

    connected to an outside phone bridge using an audio profile. Doesn't seem

    to me that it should make any difference to the client. Any way to disable

    this codec while we are on a VoIP to phone bridge?

    By the way we tried to install connectaddin on Ubuntu and were unsuccessful

    as well.

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 17, 2012

    In the meeting go to Meeting > Preferences > Audio and uncheck the Speex audio codec.

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