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gshukert
Participating Frequently
Apr 16, 2012 10:45 PM UTC
Question

Connect Add-In

We have 150 clients using Fedora Linuix. Last month everything worked fine without the add-in installed. Now when users try to enable audio controls it requires the Add-IN to install. Which of course doesn't work. While we attempt to use some the myriad of workarounds thought I'd post this thread. Did something change in Connect that now reauires the Add-In? Why do I need Connect Add-in? We purchased Connect with the understanding that it worked on ALL operating systems.

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    9 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Apr 17, 2012 4:53 PM UTC

    Enabling the Speex audio codec will force a situation where the add-in is required for all OS's. That is the only thing I can think of that would cause your users to require the add-in.

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    gshukertAuthor
    Participating Frequently
    Apr 17, 2012 9:09 PM UTC

    After further investigation it appears it started to happen when we

    connected to an outside phone bridge using an audio profile. Doesn't seem

    to me that it should make any difference to the client. Any way to disable

    this codec while we are on a VoIP to phone bridge?

    By the way we tried to install connectaddin on Ubuntu and were unsuccessful

    as well.

    *

    *

    Gerry Shukert

    Director of IT Systems Development

    15822 Bernardo Center Drive, Suite A

    San Diego, CA 92127

    p. 858-312-1519

    f. 858-952-0129

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Apr 17, 2012 9:19 PM UTC

    In the meeting go to Meeting > Preferences > Audio and uncheck the Speex audio codec.

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